A user cannot access their Exchange mailbox, server is proven to be operational, what most likely causes this?

Question

If a user cannot access their Exchange mailbox and the server is proven to be operational, what is most likely the cause of this error?

Answer 1

In order of likleyhood:



1) Connectivity problem

2) Mailbox Permissions (on server)

3) Corrupted Profile on Workstation

4) Corrupted Mailbox on Server



To Resolve:

1) Make sure you can ping the server from the client by IP and / or Name. If you can't you will need to troubleshoot the network connectivity. Try to connect from a different workstation.



2) The mailbox permissions may have gotten changed. This can be corrected in the Exchange administrator. Also, make sure the user didn't change the permissions on the mailbox themself, which you can do in the folder properties within outlook.



3) The workstation may have a corrupted profile for the user. Try connecting using a different computer. If it works, then something is wrong on the workstation, or in the users local profile (or roaming profile if you use such things)



4) The mailbox on the server could be corrupted. I have seen this happen extrodinarily rarely. You can check to see by attempting to log into the mailbox from a user with administrative permissions in exchange. If you still can't access the mailbox, then it is likely corrupted and you may need to pull a restore.

Answer 2

1. window login account different from inbox.

2. PC network connection (hard ware or cable issue)

3. LAN setup, DNS on the PC....make sure u can ping exchange from PC first if not its typical DHCP or DNS issue.

4. corrupt outlook just reinstall, most of those u will get error message when outlook going crazy.

5. cache from local machine is pointng alse where for DNS some time happy when u playing around wioth checkpoint locally or FTP configuration going wild, clean lmhost and host file.

Answer 3

not a lot anymore - do not care extremely about a weird and wonderful digital mail each now and then. I overlook about it and block it - situation solved. Now when I had yahoo messenger operating it gave the impression to be a weirdo fest very nearly each and every time I had it on. That were given previous authentic quickly. it truly is why I not use instantaneous messenger.