Contact your site's network adminstrators. They will research the problem and may contact the relevant Internet Service Provide (ISP) if it appears to be a non-site related problem, or SLAC (via email to net-admin@slac.stanford.edu+ with a cc: to help@slac.stanford.edu) if it appears the problem may be at SLAC.
Problems observed at SLAC with access between SLAC and another site should be reported via Email to help@slac.stanford.edu with a cc: to net-admin@slac.stanford.edu, together with ping and traceroute* output, plus a phone number where you can be reached (see above if you are located at another site). Contact your local network administrator if you need help with using ping &/or traceroute. If you are on a SLAC Unix system then you can also run the /usr/local/scs/net/bin/pingroute.pl nodename utility to prepare a report in /tmp/pingtime which is useful to give to the problem handler.
ESnet problems should be reported to trouble@es.net or +1 (800) 33E-SNET. The ESnet planned maintenance calendar to see whether there are relevant planned outages. If you wish to view the status of a known ESnet trouble ticket and you know the number (e.g. 5190), then you can issue the command
finger 5190@ticket.es.net
You can view the CENIC Maintenance / Calendar to look for outages. CENIC problems should be reported to noc@cenic.org, phone number 1-714-220-3494.
Internet2/Abilene problems should be reported to noc@abilene.iu.edu
CalREN problems should be reported to the CalREN NOC at support@4c.net
Problems with SLAC's ISDN service should be reported to the SLAC HELP desk, +1 (650) 926-4357. If you are certain that it is a PacBell line problem call +1 (888) 286-0222 or +1 (800) 332-1321. Have your ISDN phone number(s) available. You will receive a trouble ticket number for the problem you called in. To find the status of your trouble ticket, call +1 (800) 809-6222.
DSL problems. There are two types of DSL service that SLAC supports. Stanford DSL and SBC DSL.
- Users with a DSL IP address starting with 171.66 have Stanford DSL.
- All other users have SBC DSL.
i hope that helps you, it did when i had a comp. problem.