Question:
My laptop will not start up properly and is just showing a black screen ?
anonymous
2009-07-20 07:16:44 UTC
didn't do anything unusual when i last was on my laptop but i started it today and it says your laptop was not shut done correctly and then asks to select a mode to start up the computer safe mode safe mode with command prompt another safe mode and normal mode i try each one and they all do the same thing it takes ages to get to the step where you put ur account password in and then the screen goes black except the mouse icon and stays like this i have tried it lots of times and does the same each time.

( sorry for long detail if u need any more to answer my question just ask )

I have tired taking it back to two weeks ago then to a month ago and it still doesnt work. i also tired to bring up task manager it doesnt work either.
Three answers:
?
2009-07-20 07:22:59 UTC
Use system restore.
Boris 22
2009-07-20 07:47:36 UTC
Black screen resembles Blue screen.That, what says computer troubleshooting guide:



Reference number: CH001141



How do I fix the Windows blue screen errors?

Question:

How do I fix the Windows blue screen errors?



Answer:

Before fixing a Microsoft Microsoft Windows blue screen or blue screen of death error (BSoD) you must first identify what type of error it is. Since there are different types of blue screen errors.



Note: If you're getting a blue screen and then your computer immediately reboots without being able to read the text in the blue screen follow the below steps.



1.From the desktop right-click on My Computer.

2.Click the Properties option.

3.In the System Properties window click the Advanced tab.

4.In Advanced click the Settings button under Startup and Recovery.

5.In the Startup and Recovery window uncheck the Automatically restart check box.

6.Click Ok.

Fatal exceptions



Many of the blue screen error messages you'll encounter with earlier versions of Windows will be fatal exception error messages or Fatal 0E messages. If your blue screen message starts out with A fatal exception 0E ... or An exception ... you're encountering this error. For these blue screen errors we suggest going through the steps on document CH000223. Below is an example of this type of error.







Other blue screen errors



Windows NT, 2000, XP, Vista, and later versions of Windows will have a blue screen error that's similar to the example shown below. Thankfully these error messages often contain more detailed information and will also contain information that can be more easily searched for and found.







1. Identify the type of blue screen by locating a line containing all capital letters with underscores instead of spaces, such as the above example: BAD_POOL_HEADER. Write this information down.

2.Get either the STOP: error message at the top of the error or in the "Technical Information:" portion of the error. For example, in the above error it's STOP: 0x00000019 ... write the first potion of this error message down.

3.Finally, if technical information is shown write down the file and the address.

Once you have the above information you can start troubleshooting the issue.



BAD_POOL_HEADER

DRIVER_IRQL_NOT_LESS_OR_EQUAL

DRIVER_POWER_STATE_FAILURE

INACCESSIBLE_BOOT_DEVICE

IRQL_NOT_LESS_OR_EQUAL

KMODE_EXCEPTION_NOT_HANDLED

NTFS_FILE_SYSTEM

PAGE_FAULT_IN_NONPAGED_AREA

STATUS_IMAGE_CHECKSUM_MISMATCH

THREAD_STUCK_IN_DEVICE_DRIVER

UNEXPECTED_KERNEL_MODE_TRAP

UNKNOWN_HARD_ERROR



Additional information:

•See our BSoD dictionary definition for additional information about this term and related links.
anonymous
2009-07-20 07:34:05 UTC
It could be a graphics card issue.

What make and model is your laptop?


This content was originally posted on Y! Answers, a Q&A website that shut down in 2021.
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