Windows fails to startup?

Question

My computer had a virus that would restart the computer at random so I used AVG to find out where the virus was at. It said that the virus was winlogon.exe but AVG could not delete it. So I used file assassin to delete winlogon.exe and it shut my computer off and would not let me login. I fixed the problem by using a ubuntu live cd and putting a copied winlogon.exe where I deleted the old one and it worked. I was able to login ok and everything. after about a day or so I was using the computer then all of the sudden the computer restarted at random again, instead of getting to the loading screen then restarting like it did the last time it would go to the "sorry for the inconvenience" page and restart after I hit enter regardless of which option I chose. When I used the ubuntu live cd the winlogon.exe was still there so something else must be causing this. I am not too knowledgeable about computers so I would appreciate it if somone could help me out.

thanks,

Answer 1

I had a similar issue, different virus. the PC started sometimes Windows, sometimes not. Once I got it started again on those occasions, I backed up all my files and pictures, my e-mail files (check with the program you use, as to how to do this), all "Favourites" ( bookmarks) and did a list of programmes I had added and then wiped my disk completely clean.

The back-up was done onto an external hard drive, which I always used for file and picture back-up. It was not infected.

Then I reloaded all programs from the supplied source disc ( they come with every PC), leaving out those I did not want or use.

After missing a few extensions and drivers, and installing those, my PC runs like new!! Actually, it runs better, since a lot of stuff it came with is no longer there.



Take your time and document every step. Good luck.



p.s.: now I back-up files and pictures daily !!

Answer 2

restore computer to factory settings

Answer 3

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Answer 4

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