My new apartment has "Verizon Fios Enabled" hardware and installations, but not available?

Question

Just moved into a new apartment that has all the Verizon Fios installations and hardware, but when I try to sign up, their website & phone reps say its not available for my address. How could this be? I know my neighbors have it and my hardware is on...even the "Optic Network" light is on. Could this be just a computer glitch on their end?

Answer 1

Ask to speak to a supervisor and explain your situation.

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Answer 2

they are going to supply all of the kit for you and oftentimes mount a fiber field hookup someplace at your abode of abode. they might desire to run you thru each little thing with out having to fret approximately your individual kit. on the verizon FIOS website it lists right here as centers preformed: installation particular information wiring on your computing device. If mandatory, they are going to installation any required wall jacks. installation the Verizon abode networking router and alertness. Get you linked to the internet. Migrate any voice centers on the present billing account to the Verizon FiOS community. there is not any further value for this, and it won't impact your cutting-edge month-to-month costs. supply a Verizon FiOS Welcome equipment with techniques approximately your FiOS connection, Verizon crucial and on line centers. stable luck.

Answer 3

Yeah.... you need to talk to the tech support division, not the sales department. They'll be able to figure out the glitch and tell the sales rep to sign you up and activate service.